IELTS Letter topic: Complaining about airport services

You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say

– Give your flight details.
– Why were you disappointed?
– Suggest some improvements to the airport services.

Dear Sir/Madam,

My name is Diane Norman, and I came through your airport on March 1st. I flew with United Airlines on flight number 145 to Portland, Oregon. I was travelling on business, and found the services offered by the airline splendid across the board.

As for the services provided by the airport, unfortunately, I didn’t experience a similar level of satisfaction. In fact, I was extremely disappointed with them. There were not enough employees to serve travelers. Moreover, the quality of customer service was very poor. The airport workers were unable to answer our questions about the process of online check in, or deal with minor requests, such as informing tourists about locations of restrooms and stores. Another issue that we struggled with was the slow internet connection with intermittent drop outs.